Frequently Asked Questions (FAQ)

🛍️ Orders & Payments

How do I place an order?

Simply browse our store, add your desired items to the cart, and proceed to checkout. We accept all major payment methods.

What payment methods do you accept?

We accept Credit/Debit Cards, Cash on Delivery (COD), and other secure online payment options.

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placing them. Please contact us immediately via our contact page.

🚚 Shipping & Delivery

How long does delivery take?

Standard delivery within UAE takes 3–7 business days. Express delivery options may be available at checkout.

Do you offer free delivery?

Yes! We offer free delivery on orders above a certain amount. Check our current promotions for details.

Do you ship internationally?

Currently we primarily serve the UAE. Please contact us for international shipping inquiries.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery if the item is unused and in its original packaging. Please contact our support team to initiate a return.

How long does a refund take?

Refunds are processed within 5–10 business days after we receive the returned item.

📦 Products

Are your products genuine?

Yes, all products sold on Dubai Choice are sourced from trusted suppliers and are quality-checked before dispatch.

What if I receive a damaged or wrong item?

We sincerely apologize for any inconvenience. Please contact us within 48 hours of delivery with photos of the item and we will resolve it immediately.

📞 Contact & Support

How can I contact customer support?

You can reach us through our Contact Us page. We aim to respond within 24 hours.

What are your support hours?

Our support team is available Saturday to Thursday, 9 AM – 6 PM (UAE Time).